If hell had a sound effect, this would be it.
The moment I stepped out of the dust blaster, a tight compartment riddled with super blow dryers that pummeled your whole body with shots of stale air, I was bombarded by the high pitched wails.
It was an ungodly combination of the cries from a tortured elephant and the screechiness of yellowing nails scratching an old chalkboard. The heavy industrial machines shrieked out their frustrated sounds every five seconds, acting even more animated than the streams of workers loading plastic cups onto the conveyor belts woodenly below.
I tried my best not to cover up my ears (even though we already had ear plugs in), as some of my colleagues have done, because the plant boss was personally showing us around. I rearranged my expression, covering up my wide-eyed surprise with a seemingly relaxed professional smile.
I've been to many many factories and worker dorms and yet this was the first time I was so anxious to get out as soon as politely possible.
The plant boss pointed at the monster machines and explained how the giant rolls of plastic were molded and then shot up the tubes to be plastered with our favorite coffee and fast food brand labels. I watched as my little sister's favorite sundae cup twirled around the machine in a frenzied little dance. The plant was eerily devoid of human noises apart from our heels hitting the concrete floor. None of the workers were talking - everybody had hair nets on and ear plugs in. I wondered how much these workers knew about each other even after standing together, loading, unloading, loading, unloading plastic cups for years on end.
My eyes watered. The air inside the plant was hazy from the machine exhaust because windows had to be sealed to maintain the dust-free environment. My nose also twitched from smelling the burning plastic around the corner.
A line supervisor walked over to us slowly and nodded acknowledgement at the boss. I motioned to his ears and asked him why he was not wearing his ear plugs - I was barely staying sane with the noise. He gestured to the ink mixer behind us. These were his machines, he explained proudly, and he wanted to hear them. Every screech represented production and every wail meant smooth operation. He could decipher a breakdown issue just by hearing the sputtering of the machines. He patted the back of a nearby young man bent over the packaging boxes on our way out and told him to do a recount. He could tell with one glance that there were fewer than the required 300 plastic cups in there. It turned out that he was right.
There are days like this when I wonder if we can even move the dial a little bit and make some sort of impact on the lives of the factory workers. When I run out of certain factories, gasping for fresh air, I can't imagine how our little apps can possibly make any dent in this overall situation. The plant managers I've met aren't evil, contrary to the easy monster archetypes Western media likes to draw of factory management, in fact, most of them are scratching their heads trying to figure out how to make meaningful improvements while meeting production quotas.
We're all scratching our heads. But sometimes I do see a glimmer of a solution. Sometimes, when we demo our CompanyIQ app to the workers and watch them compete with each other for the right answers in the fire safety manual quiz with intense concentration and loud, easy laughs, I see that we're heading in the right direction. We gamify corporate training so workers who have been eliminated from China's hyper competitive education system because they do not excel in the traditional classroom can continue to learn on their own terms and in a fun and interactive environment.
The promise of accessible education means that they also dare voice their dreams. Two girls shyly came up to me, nervously tugging at their hair nets, and asked if our app could teach them how to use computer programs like Word or Excel so that some day they could also work in an air-conditioned office. Another young man told us that he was convinced he could make it as a line supervisor one day if only he could learn the techniques to speak convincingly in front of a crowd. A middle-aged woman with a round, honest face wanted to know how to be a better mother via the crackling phone lines so she could actually emotionally connect with her little son back home.
I don't think we have it absolutely right right now. Heck, I'm only too painfully aware of all the ways we need to improve our app. But I do know the young man from the cup packaging department who stood up to be applauded by his fellow workers and receive a bottle of shampoo as a prize for getting the best scores on his app training quizzes. He had studied the training materials on the app back in his dorm the night before, he confided to us. He also added, shyly, that nobody had ever clapped for him before. Whenever I think of him and how he tried not to smile too broadly as he was being applauded, I know we must be doing something right.
The moment I stepped out of the dust blaster, a tight compartment riddled with super blow dryers that pummeled your whole body with shots of stale air, I was bombarded by the high pitched wails.
It was an ungodly combination of the cries from a tortured elephant and the screechiness of yellowing nails scratching an old chalkboard. The heavy industrial machines shrieked out their frustrated sounds every five seconds, acting even more animated than the streams of workers loading plastic cups onto the conveyor belts woodenly below.
I tried my best not to cover up my ears (even though we already had ear plugs in), as some of my colleagues have done, because the plant boss was personally showing us around. I rearranged my expression, covering up my wide-eyed surprise with a seemingly relaxed professional smile.
I've been to many many factories and worker dorms and yet this was the first time I was so anxious to get out as soon as politely possible.
The plant boss pointed at the monster machines and explained how the giant rolls of plastic were molded and then shot up the tubes to be plastered with our favorite coffee and fast food brand labels. I watched as my little sister's favorite sundae cup twirled around the machine in a frenzied little dance. The plant was eerily devoid of human noises apart from our heels hitting the concrete floor. None of the workers were talking - everybody had hair nets on and ear plugs in. I wondered how much these workers knew about each other even after standing together, loading, unloading, loading, unloading plastic cups for years on end.
My eyes watered. The air inside the plant was hazy from the machine exhaust because windows had to be sealed to maintain the dust-free environment. My nose also twitched from smelling the burning plastic around the corner.
A line supervisor walked over to us slowly and nodded acknowledgement at the boss. I motioned to his ears and asked him why he was not wearing his ear plugs - I was barely staying sane with the noise. He gestured to the ink mixer behind us. These were his machines, he explained proudly, and he wanted to hear them. Every screech represented production and every wail meant smooth operation. He could decipher a breakdown issue just by hearing the sputtering of the machines. He patted the back of a nearby young man bent over the packaging boxes on our way out and told him to do a recount. He could tell with one glance that there were fewer than the required 300 plastic cups in there. It turned out that he was right.
Sporting the sexy hair net.
This is how we roll in factory towns. Because many plants are
in special export zones where taxis are not allowed to enter, so
we hitch rides on little motorbikes.
There are days like this when I wonder if we can even move the dial a little bit and make some sort of impact on the lives of the factory workers. When I run out of certain factories, gasping for fresh air, I can't imagine how our little apps can possibly make any dent in this overall situation. The plant managers I've met aren't evil, contrary to the easy monster archetypes Western media likes to draw of factory management, in fact, most of them are scratching their heads trying to figure out how to make meaningful improvements while meeting production quotas.
We're all scratching our heads. But sometimes I do see a glimmer of a solution. Sometimes, when we demo our CompanyIQ app to the workers and watch them compete with each other for the right answers in the fire safety manual quiz with intense concentration and loud, easy laughs, I see that we're heading in the right direction. We gamify corporate training so workers who have been eliminated from China's hyper competitive education system because they do not excel in the traditional classroom can continue to learn on their own terms and in a fun and interactive environment.
The promise of accessible education means that they also dare voice their dreams. Two girls shyly came up to me, nervously tugging at their hair nets, and asked if our app could teach them how to use computer programs like Word or Excel so that some day they could also work in an air-conditioned office. Another young man told us that he was convinced he could make it as a line supervisor one day if only he could learn the techniques to speak convincingly in front of a crowd. A middle-aged woman with a round, honest face wanted to know how to be a better mother via the crackling phone lines so she could actually emotionally connect with her little son back home.
I don't think we have it absolutely right right now. Heck, I'm only too painfully aware of all the ways we need to improve our app. But I do know the young man from the cup packaging department who stood up to be applauded by his fellow workers and receive a bottle of shampoo as a prize for getting the best scores on his app training quizzes. He had studied the training materials on the app back in his dorm the night before, he confided to us. He also added, shyly, that nobody had ever clapped for him before. Whenever I think of him and how he tried not to smile too broadly as he was being applauded, I know we must be doing something right.
1 comment:
I love this insight to your job! Thanks for sharing! Miss you soooo much all the time
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