Wednesday, October 31, 2012

Not Pursued

One unreasonably late night, around two months ago, I sent in my resume for a job to fold clothes.

There were definite pros and cons in this situation.

Pro: Location was in the States, right where J was finishing up school.

Con: I would be folding clothes . . . while avoiding their embarrassingly graphic ads.

I absolutely bombed the interview. I fumbled when asked why I was passionate about working at their store. I was not particularly convincing when I told them that I had always been in love with their, um, skinny jeans, wait no, jeggings line. Skype cut out right when I was attempting to demonstrate how I could look hot while refolding that sweater on the sales rack.

So it was no surprise that I got this email today:

"Thank you for your interest in {company}. It is always great to meet such an enthusiastic candidate who shares our excitement for the {company} brand. 

We are always faced with the difficult challenge of selecting from such a great group of applicants. At this time, we have decided to pursue other candidates. 

We wish you the best of luck in the future and appreciate your continued support of the brand."

I laughed and choked on my yoghurt when I read it. Well, now I could tell my future husband that it's been proven by industry standards that I should not be entrusted with folding clothes. I hope he's all about doing the laundry . . . while looking sexy.



Update: Thank you for your concerns, but no, I'm not really going into retail. It was more of a temporary solution to attempt to live closer to J.
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Official countdown begins:

5 hours till the drive to the airport
1 day till a date with J in Provo
2 days till partying in Mexico
3 days till stressing out and cramming for speech
4 days till presentation at G20 and announcement of Financial Inclusion competition winner
5 days till checking off the Pyramid of the Sun from my bucket list


Monday, October 29, 2012

Heels

The doctor said that I was way too stressed and that was why my body was freaking out. She nodded sympathetically at my mom and told her that she should make sure that I stayed away from my email and stayed at the malls instead.

I knew it. Retail therapy really was a thing.


I practically salivated over these.
The lighting didn't do this pair of red heels justice. 


My beautiful Chinese shoes. 
Just in case you didn't realize how Asian I really was.


The doctor was spot on. Trying on shoes made me feel so much better.



Wednesday, October 24, 2012

Face Leader

I shocked my team today. They felt so uncomfortable that none of them could look at me. Because I apologized in public. And Chinese leaders simply did not do that.

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My headed pounded cruelly whenever people spoke yesterday. My legs were weak and the brain was slow and muggy. The herbal ginger soups scorched my throat. I overreacted because I got blindsided with a decision that my team made while I was running between cities giving presentations and burying my head in urgent projects. Sales girl didn't want to bother me with a client complaint so she went ahead and coordinated some remedial actions with the product development team.

I probably would have made different logistical decisions and my inner perfectionist radar rang indignantly. I questioned the context and wondered why I was not informed out loud. She hung her head and mumbled that she knew I was swamped and didn't want to add to my plate. I told them to go ahead with the original plan but we would need "discussions" the next day. The team filed out quietly.

Last night, tossing in bed with a heavy head, I faced two choices. One, preserving my own pride. Two, building a true team that would succeed.

Today, when sales girl first appeared on the conference call, she looked a little nervous and overly eager to please. The product team was alert to my every move. They knew that a smack down was totally in my rights as a Chinese leader and they were used to their previous department head who was known for his mood swings.

I cleared my throat with difficulty. I fiddled with the pearl necklace J gave me.

I smiled and apologized for any embarrassment I may have caused anybody. I owned up to the fact that I did not behave in a way that I was proud of and that I sent them conflicting messages. Because I wanted a team that was brave and was willing to make the hard decisions so that we could put customers first. I wanted to be a leader that created the right environment and incentives for them to excel, even when I was not there physically. And I wanted a team that was all about learning from our mistakes and successes and figuring out what we could do to repeat more wins that belonged to all of us.

So I started from admitting my own mistake.

Instead of laying down the law (like I planned yesterday), I gave them pencils, paper, and 3 minutes to brainstorm what principles we as a team wanted to rely on to guide our actions.

Somehow, magic happened. My stereotypically rigid Chinese team members started talking about democracy and grass root innovation. Accountability and transparency. Open communication and over-delivering on our promises to clients. Mutual respect and support.

These were empty slogans that I had been waving around for months because there was no buy in. And now, these same ideas erupted from their own mouths, each competing for the most poetic Chinese phrasing so we could impress the other teams with our literary prowess.

My favorite description? Kung fu descriptors all the way: "Firm lower body posture; Quick punch"(steady foundation of processes, efficient delivery of services).